SLA

The following table outlines a vulnerability’s timeframe for resolution by severity type for our app.

Severity	CVSS Score	Timeframe for resolution
Critical	CVSS v3 >= 9.0	Must be fixed within 4 weeks of being reported or triaged.
High	CVSS v3 >= 7.0	Must be fixed within 6 weeks of being reported or triaged.
Medium	CVSS v3 >= 4.0	Must be fixed within 8 weeks of being reported or triaged.
Low	CVSS v3 < 4.0	Must be fixed within 25 weeks of being reported or triaged.

Data Center and Server Apps

The following table outlines a vulnerability’s timeframe for resolution by severity type for data center and server apps.

Severity	CVSS Score	Timeframe for resolution
Critical	CVSS v3 >= 9.0	Must be fixed within 90 days of being reported or triaged.
High	CVSS v3 >= 7.0	Must be fixed within 90 days of being reported or triaged.
Medium	CVSS v3 >= 4.0	Must be fixed within 90 days of being reported or triaged.
Low	CVSS v3 < 4.0	Must be fixed within 180 days of being reported or triaged.

Enforcement

Failure to meet vulnerability due dates reported in AMS may result in either temporary or permanent enforcement. Atlassian does not take enforcement lightly, and is committed to working with partners to determine a plan in addressing vulnerabilities by their due dates.

The following enforcement happens once the due date is breached. Vulnerabilities that pose the most risk to customers will be taken the most seriously. Therefore, there are differences in enforcement based on the severity of the vulnerability and the hosting type.

Severity	Cloud	Data Center & Server
Critical	Hide the app	Hide the app
High	If the app has no badges, then Atlassian will hide the app on the first day the due date is breached. If the app has at least one badge, then Atlassian will: remove badge(s) on the first day the due date is breached; hide the app if the due date is breached for more than 15 days	Hide the app
Medium	`Only applies when the enforcement threshold is met, which is 3 active medium due date breaches` If the app has no badges, then Atlassian will hide the app on the first day the due date is breached. If the app has at least one badge, then Atlassian will: remove badge(s) on the first day the due date is breached; hide the app if the due date is breached for more than 15 days	Hide the app
Low	`Only applies when the enforcement threshold is met, which is 4 active low due date breaches` If the app has no badges, then Atlassian will hide the app on the first day the due date is breached. If the app has at least one badge, then Atlassian will: remove badge(s) on the first day the due date is breached; hide the app if the due date is breached for more than 15 days

SLA

Data Center and Server Apps

Enforcement

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